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You have known and trusted us for 45 years and now you can trust your printer care to us. Automation Aids, Inc. is proud to offer our printer care service to help you solve your printing needs. We have four distinct plans offering levels of service to match any of your maintenance needs. We also ofer a program that includes service in the cost of your toner, ask us about it!

OptiCare

Controlling information costs is a priority in business, and we understand this better than anyone. With our OptiCare Service Program you can take full control over the unpredictable costs of printer problems. Our OptiCare Program gives you a fixed annual (predictable and reasonable) cost for resolution of your printer problems. The OptiCare program provides you with full service and no associated labor charges, no charges for associated parts, no travel time costs and a guaranteed same or next business day response.

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SelectCare

Regularly scheduled inspections maintain peak performance of your equipment and minimize repair interruptions at critical times. That's why we offer our SelectCare preventative maintenance program. We offer three types of Preventative Maintenance contracts:

  • Light Use Contracts - For printers in a clean environment, includes two 25 point cleanings and inspections per year.
  • Normal Use Contracts - This includes three 25 point cleanings and inspections per year.
  • Heavy Use Contracts - This includes four 25 point cleanings and inspections per year.

If you participate in our SelectCare program and purchase supplies from Automation Aids Inc, and you require a service call, you do not have to pay full price or travel costs. If a problem is discovered during a routine cleaning and inspection and is completed while our technician is on-site, you will be charged for parts only.

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ServPro

Our ServPro program offers those customers who want a service technician only on those occasions when printer problems occur. We offer this time and material program incorporating the same care and 25-point inspection and diagnostic service that are standard with our other programs.

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Depot

Our ServPro program offers those customers who want a service technician only on those occasions when printer problems occur. We offer this time and material program incorporating the same care and 25-point inspection and diagnostic service that are standard with our other programs.

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Preventative Maintenance

The following maintenance, cleaning and diagnostic steps are offered as standard on all our plans. These steps enhance the life of your printer, minimize or eliminate breakdowns and improve your print quality. This keeps your printer in optimal operating condition, protects your investment and prevents equipment problems. The services performed are as follows:

  1. Remove toner, paper dust and other contaminates from Fusing Assembly
  2. Check and Clean Fusing Assembly
  3. Check Ozone Filter (if installed)
  4. Inspect Transfer Corona Assembly
  5. Inspect and Clean Pick Up Roller
  6. Inspect and Clean Separation Pad
  7. Clean Register Rollers
  8. Clean Exit Rollers
  9. Check And Clean Fan Exterior Intake
  10. Tighten And Note Missing Screws
  11. Check Exposed Grounds
  12. Clean Printer Interior With Anti-Static Materials
  13. Thoroughly Clean Printer Interior Using A Vacuum And Compressed Air
  14. Check And Reset Connectors
  15. Clean And Inspect Paper Feed Assembly Check For Broken Or Worn Parts
  16. Check Paper Path For Proper Operation
  17. Run Complete System Check
  18. Print Records For The Printer Regarding Current Conditions
  19. Dust And Clean Printer Exterior
  20. Provide Printer Status Checklist
  21. Clean Exterior With Anti-Static Cloth
  22. Clean And Inspect Paper Trays
  23. Evaluate Findings And Make Recommendations To Customer Based On Current Or Future Printer Needs
  24. Provide Test Page Printout With Page Count And Printer Configuration
  25. Provide Written Assessment And/Or Estimate Of Defective Parts With Additional Service Requirements

We Offer Refurbished Laser Printers For Sales

Ask your sales representative or call our office for printer availability and details. These printers are thoroughly refurbished to printer and factory specifications. It will be a lightly used, working printer with renewed rollers and other mechanical parts. We offer a full 3 month warranty on these printers that cover all labor and parts.

50 Years of Service